Privacy Policy for Sithole Health
Effective Date: 20 May 2026
At Sithole Health, we are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) of South Africa.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.
- Who We Are
Sithole Health provides healthcare-related services and support through our website.
Contact Information
Website: www.sitholehealth.co.za
Email: info@sitholehealth.co.za
- Information We Collect
We may collect and process the following personal information:
- Full name
- Contact details (phone number and email address)
- Physical or delivery address
- Website usage information through cookies and analytics tools
- How We Collect Information
Your information may be collected when you:
- Complete online forms
- Contact us via email or through our website
- Subscribe to newsletters or updates
- Purchase products or services
- Use our website
- Purpose of Collecting Personal Information
We collect your information in order to:
- Provide products and related services
- Process orders and deliveries
- Communicate with you regarding your inquiries or purchases
- Improve our website and services
- Comply with legal and regulatory obligations
- Payments
All online payments are securely processed through PayFast.
Sithole Health does not collect, store, or have access to your banking details or card payment information. Payment information is processed directly by PayFast in accordance with their own privacy and security policies.
- Sharing of Personal Information
We respect your privacy and will only share your information where necessary and lawful.
Your personal information may be shared with:
- IT and website service providers
- Courier and delivery companies for the delivery of products or documents
- Regulatory or government authorities where legally required
Where information is shared with couriers or logistics providers, only the minimum necessary information will be provided, such as:
- Name
- Contact number
- Delivery address
- Order or package details necessary for delivery
All third parties are expected to comply with POPIA and maintain appropriate security safeguards.
- POPIA Compliance
In accordance with the Protection of Personal Information Act (POPIA), Sithole Health undertakes to:
- Process personal information lawfully and reasonably
- Collect information only for a specific and legitimate purpose
- Ensure information is accurate and up to date
- Protect personal information against loss, misuse, unauthorized access, disclosure, or destruction
- Retain information only as long as necessary
- Respect your rights regarding your personal information
Under POPIA, you have the right to:
- Access your personal information
- Request correction or deletion of your information
- Object to the processing of your information
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Regulator of South Africa
Information Regulator South Africa:
Information Regulator South Africa
- Cookies and Website Analytics
Our website may use cookies and analytics tools to improve user experience and monitor website performance.
Cookies may collect non-personal information such as:
- Browser type
- Device information
- Pages visited
- Time spent on the website
You may disable cookies in your browser settings if preferred.
- Data Security
We implement reasonable technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.
However, while we strive to protect your information, no online platform can guarantee absolute security.
- Retention of Information
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by South African law.
- Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.
- Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
- Contact Us
If you have questions regarding this Privacy Policy or how your personal information is handled, please contact us:
Sithole Health
Website: www.sitholehealth.co.za
Email: info@sitholehealth.co.za