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Shipping & Returns Policy

Welcome to Sithole Health. We are committed to delivering your order safely, efficiently, and with reliable customer support. Please read our Shipping & Returns Policy carefully before placing an order.

Shipping Policy

Order Processing & Delivery

  • Orders are processed within 1 business day after payment confirmation.
  • Estimated delivery times are:
    • BobGo: 2–5 business days
    • Pargo Pickup Points: 2–5 business days
    • PAXI Pickup Points (PEP, Shoe City & PEP Home Stores): 7–9 business days
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been dispatched, you will receive shipping confirmation and tracking details where applicable.

Shipping Partners

We currently use trusted courier and parcel partners including:

  • BobGo
  • Pargo Pickup Points
  • PAXI Pickup Points (PEP, Shoe City & PEP Home Stores)

Delivery times may vary slightly depending on your location and courier operations.

Insured Shipments

All shipments sent from Sithole Health are fully insured against loss or damage during transit.

If your parcel is lost or arrives damaged:

  • Please report the issue directly to the shipping partner as soon as possible.
  • Claims may require photographs of the damaged parcel/product and proof of purchase.
  • Sithole Health will assist where necessary, but the shipping provider handles all transit investigations and claims processes.

Tracking & Delivery Issues

For all tracking updates, delivery delays, missed deliveries, or courier-related concerns, customers are required to contact the shipping partner directly:

BobGo

Phone: 012 940 1060

PAXI Pickup Points

(PEP, Shoe City & PEP Home Stores)
Phone: 086 000 7294

Pargo Pickup Points

Phone: 021 447 3636

Please have your tracking number available when contacting the courier provider.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete. Sithole Health will not be held responsible for delays or failed deliveries resulting from incorrect addresses or contact information.

Returns & Refunds Policy

Eligibility for Returns

Returns may be accepted within 7 days of delivery, provided that:

  • The item is unused, unopened, and in its original packaging.
  • The product is in resellable condition.
  • Proof of purchase is provided.

For hygiene and health safety reasons, certain health products, supplements, or personal-use items may not be eligible for return once opened or used.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Notify us within 48 hours of delivery.
  • Include clear photos of the product and packaging.
  • We will review the issue and arrange a replacement or refund where applicable.

Non-Returnable Items

The following items cannot be returned:

  • Opened or used health and wellness products
  • Products damaged through misuse
  • Clearance or promotional items (unless defective)

Refunds

Approved refunds will be processed to the original payment method within 5–10 business days after the returned item has been inspected and approved.

Shipping fees are non-refundable unless the return is due to an error on our part.

Contact Us

For order-related assistance, product questions, or return requests, please contact us through the contact information available on: www.Sitholehealth.co.za